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Privacy and Security Policy

When ordering on this site or creating an account with us, the personally identifying information you provide is used only to fulfill your order and is held in the strictest confidence. It will personalize your site experience and allow us to deliver the type of content and product offerings in which you are most interested. It will allow us to better service you in responding to your customer service requests and to quickly process your transactions.

We will not add you to any mailing/marketing lists without your permission. We will not share your information with third parties. Some orders may be shipped directly from one or more of our suppliers and we must provide them with some of your information. However, they will only use this information to fulfill your order.


Online Security

We protect your personal information using a variety of safety measures. We use a secure server to process order information. Supplied information is transmitted using Secure Socket Layer (SSL) technology and then encrypted and saved into our databases.



Cookies enable our site to recognize your browser and remember information such as your passwords, ordering history and product searches. These files are stored to your computer’s hard drive using your web browser, if allowed in your security settings. These cookies also allow us to compile and aggregate data on site traffic and interaction and help us offer better browsing experiences for you in the future.

In your computer browser’s settings, you can choose to receive a warning when a cookie is placed, or you can turn off cookies altogether. However, by disabling cookies you won’t have access to features that make your site experience more efficient and some services will not function properly. If you’re more comfortable placing your order over the phone or by fax you can call (501) 672-0011 or find our Online Order Form here and fax to (501) 778-4196.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions

Please also see our Terms and Conditions here establishing the use, disclaimers, and limitations of liability governing the use of our website.


Changes to our policy

Any changes to our privacy/security policy will be posted on this page and those changes will apply only to information collected following the change. This policy was last modified in May, 2017.


Questions and Feedback

Your questions, comments, and concerns about privacy are always welcome. Please send us feedback on this or any other issue to customersupport@firexdirect.com.


Your Consent

By using our website, you consent to our use of information that is collected or submitted as described in this online privacy policy. We may change or add to this privacy policy so we encourage you to review it periodically.