Frequently Asked Questions

Fire Extinguishers

Q:  Are the fire extinguishers fully charged?
A:  Yes, all fire extinguishers are fully charged unless otherwise requested.   Foam and water fire extinguishers ship empty. 

Q:  Are the fire extinguishers new or refurbished?
A:  All fire extinguishers are new from the manufacturer.

 
Orders

Q:  Do you sell only to businesses?
A:  No, our wholesale prices are offered to all customers.

Q:  Do you ship outside the United States?
A:  No, we only ship within the continental United States. 

Q:  Do I pay sales tax?
A:  You are responsible for all sales tax, use, or any other types of taxes on orders shipped to any states other than Arkansas and are subject to change as the law reflects.

Q:  How do I make my order tax exempt?
A:  Please fax or email your tax-exempt certificate to (501) 778-0188.  The certificate and any supporting documentation will be kept on file.

Q:  Do you offer quantity discounts?
A:   All orders over $500 will receive a 3% discount; $1,000 orders will receive 4% discount; $2,500 orders will receive a 5% discount; orders of $5,000 to $7,500 will receive 5% discount plus free shipping. All orders over $7,500, please call toll free (844) 230-8400 for special bulk pricing.

Q:  Do you accept orders by fax?
A:  Yes, please click here for an order form and fax to (501) 778-0188.

Q:  Do you accept Purchase Orders?
A:  Absolutely!  Please note your purchase order number in your cart at check out.

Q:  Do you accept payment terms and conditions?
A:  Yes, with your established purchasing history with our company and approved credit application, payment terms can be offered.  Please refer to our Terms & Conditions here for more information.

Q:  How can I return or cancel an order?
A:  Please refer to our Returns & Cancellation policy here.

Q:  I don’t find what I’m looking for on your website.  Do you have additional items that are not listed on your website?
A:  Yes, to request a catalog complete a request form here or you can call us toll free (844) 230-8400 or email us at sales@firexdirect.com



My Account

Q:  How do I set up an account with you?
A.  You can create an account when you make a purchase online.

Q:  How do I edit my account information?
A.  You can edit your account information anytime by logging into your account.

Q:  I forgot my password.  What do I do?
A.  To reset your password, click here.

Our Catalog

Fire Extinguisher Direct Catalog

We have so many more products than we can display on our website. For a catalog, please call us toll-free at (844) 230-8400 or email us at sales@firexdirect.com.


Contact Us

Phone: (844) 230-8400
Fax: (501) 765-4321
General Email: sales@firexdirect.com
Order Info Email: customersupport@firexdirect.com

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